We process refunds and handle payment disputes fairly and in line with applicable payment network rules.
Refund Eligibility
Refund requests may be granted when there is duplicate payment, technical failure, service non-delivery, or another verified billing error.
How to Request a Refund
Send your booking details and the reason for your request to contact@lakethunstays.com. We review all requests case by case.
Processing Time
If approved, refunds are initiated to the original payment method. Processing speed depends on your card issuer or payment provider.
Dispute Resolution
If you believe a charge is incorrect, contact us before opening a chargeback so we can investigate and resolve quickly.
For formal payment disputes, we provide booking records, communication logs, and relevant evidence to the payment processor.
Policy Updates
DirectBooking may revise this policy to reflect operational, legal, or payment-network requirements.